In this Introductory course, SPQA teaches you how to use the Baldrige framework and criteria to better understand your organization and help it achieve long-term success.

Process improvement professionals and organizational leaders in search of structures and processes that will improve customer service, workforce engagement, efficiency, innovation, strategy, and more should attend this workshop. 

The Baldrige Performance Excellence Framework is a national model for performance excellence. Through questions, the Framework guides organizations to a systemic and integrated perspective of an organization’s process.

Baldrige 101: Criteria and Framework is an ideal starting point for organizations seeking a guide for systemic organizational improvement. The questions in the Baldrige Performance Excellence Framework are designed to reflect the leading edge of validated management practices. It is appropriate for all types of organizations, public or private, regardless of size and sector.

SPQA is affiliated with the national Baldrige organization and represents organizations in Virginia and the District of Columbia. The national Baldrige organization is the nation’s public-private partnership dedicated to improving the performance of U.S. organizations.

Let us help you with your performance excellence journey.