In this Introductory course, SPQA offers an opportunity for individuals and organizations to learn the foundations of the Baldrige Excellence Framework using the Baldrige Excellence Builder to help achieve long-term success.

The Baldrige Performance Excellence Framework is a national model for performance excellence. Through questions, the Framework guides organizations to a systemic and integrated perspective of an organization’s process.  Process improvement professionals and organizational leaders in search of structures and processes that will improve customer service, workforce engagement, efficiency, innovation, strategy, and more should attend this workshop. 

The Introduction to the Baldrige for Beginners Workshop is an ideal starting point for organizations seeking a guide for systemic organizational improvement. We will review the foundation of the Baldrige Excellence Framework, the Baldrige Core Values and see how the components fit together as an integrated system. We will also explore how to document a Work System using a SIPOC chart. Attendees will walk with with practical skills they can immediately put to use to improve their organizational processes.

SPQA is affiliated with the national Baldrige organization and represents organizations in Virginia and the District of Columbia. The national Baldrige organization is the nation’s public-private partnership dedicated to improving the performance of U.S. organizations.  Let us help you with your performance excellence journey.