In this Introductory course, SPQA offers an opportunity for individuals and organizations to learn and expand their knowledge of the Baldrige Excellence Framework and criteria to help achieve long-term success.
The Baldrige Performance Excellence Framework is a national model for performance excellence. Through questions, the Framework guides organizations to a systemic and integrated perspective of an organization’s process. Process improvement professionals and organizational leaders in search of structures and processes that will improve customer service, workforce engagement, efficiency, innovation, strategy, and more should attend this workshop.
The Introduction to the Baldrige Excellence Framework Workshop is an ideal starting point for organizations seeking a guide for systemic organizational improvement. Using the case study of a fictitious organization's response to the Baldrige Criteria, our virtual workshop will be presented in four session of 2.5 hours in length and include small segments of independent study and virtual presentation, large and small group discussion and a small amount of indenp
SPQA is affiliated with the national Baldrige organization and represents organizations in Virginia and the District of Columbia. The national Baldrige organization is the nation’s public-private partnership dedicated to improving the performance of U.S. organizations. Let us help you with your performance excellence journey.